MitxPC.com Terms and Conditions:

All components purchased from MitxPC.com (hereafter referred to as "the company") are covered by a 1 year parts and labor warranty. Compatibility of parts purchased from us are not guaranteed to be compatible with hardware and software already owned by the customer and hardware and software to be purchased in the future. The customer should do appropriate research, such as calling manufacturers, in order to determine  compatibility of parts. If compatibility between parts cannot be determined beforehand customer will be buying the product at their own risk. Employees of the company are not responsible for providing compatibility information in this situation. Advice given by the company on compatibility may not have been personally confirmed and should be double checked for accuracy by the manufacturer before purchase. The customer is responsible to solve the problem at their own expense and to pay the restocking fee of 15% for all returns to the company. If the customer would like the company to try to solve the incompatibility, a labor charge will apply. Re-writable media may not be returned when opened unless defective and in such an event shall be directly replaced.

Installation of parts should be performed by a knowledgeable technician. the company can  provide assembly and configuration of parts into customer’s computer system for additional charge. The company will not provide verbal or written instructions on installing parts because the time involved  in doing so would make it prohibitive. If the customer decides to install the product themselves and any  part is damaged either by wrong installation or defective part regardless of whether the part was  purchased from us the customer must take full responsibility for replacing the damaged part. 

The company WILL BE HELD HARMLESS IN ANY EVENT THAT ANY PRODUCT IS DAMAGED OR DOES NOT WORK CORRECTLY DURING INSTALLATION. The company will not be responsible for any configuration including but not limited to BIOS, jumper, software and driver settings, that may be needed to make the parts work. the company will charge for such work at the standard labor rate even if the fix takes only a few minutes.

Customer is responsible for installation, removal and reinstallation of parts purchased from the company or the payment of a technician to perform such tasks. the company will not perform installations or removals free of charge regardless of the circumstance. If a customer feels a part that was purchased  from the company is defective the customer will remove such part at their own expense and return the  part to the company for verification. Customer is responsible for delivering any parts suspected to be defective to the company at customer’s own expense. the company will not be responsible for any transportation of merchandise to and from  the the company location, including any costs involved in shipping such as carrier costs, packing  materials and handling charges. the company also will not be responsible for the product while it is in  transit such as having a defect due to improper handling during shipment. ALL CLAIMS MUST BE MADE TO THE CARRIER. The company will not reimburse the customer in any way for lost time or  business due to the product being defective. Customer must plan ahead of time for such a contingency if the computer’s down time will cause loss of time or business in a substantial way. Customer must minimize their loss in such a situation by taking the least costly solution available at the time. The company technician will make the final decision as to whether a part is defective or not. The  suspected product will be tested with the company components to determine if the product is defective. 

If the the company technician determines that the part is in fact defective it will be repaired or replaced  with a new or refurbished unit at the discretion of the company. If the defective part is no longer  manufactured and/or serviced the customer may be given the option to pay the difference to upgrade  based on selling price of the product at the time. the company will not provide a “loaner” unit if the  defective part cannot be serviced immediately. Repair turn-around times for some products could take  as long as eight weeks depending on the service from the manufacturer. Customer should prepare for  such a contingency. Customer is responsible for any costs relating to defective products from  the company including installation, removal, shipping to and from the company, the company will honor warranty as stated on invoice.

For more information please contact us at (510)226-6883 or  support@mitxpc.com